FAQ (Frequently Asked Questions) Apartments Florence Italy
1) I would like to reserve one or more apartment, what should I do ?
First of all you have to BE SURE ABOUT , it's very important you ask it before you reserve, specifying your arrival and departure date.
Complete, with no obligation, the and submit it.
You will receive an answer as soon as possible by customer care with the confirmation of availability or in case alternative proposal nearby.
Each answer will have all the details of the location requested: comforts, price and extra (if not included) and also all the information on how to book the apartment/s
2) The "price per day" or "the price per week" is all included ?
Normally the price is all included but most of the apartments request extra for the final cleaning and some apartments request consumptions.
In the email with the confirmation of availability every extra is specified.
3) Parking is included ?
Normally parking is not included and the price requested in case it is written on the availability response
4) Can I add an extra bed in the apartment?
You will have to ask it before making the reservation
5) How I know where the apartment is located?
Please check the that it is also linked in each apartment page
6) I asked about apartment/s availability but I did not receive any answer today
In some period of the year because we could have too many requests, or when your request is about more then one apartment or in case the apartment requested is no more available, we need a few days to find good alternatives to propose you nearby
7) I have chosen the apartment how can I book it?
After , you will receive an email with all the information on how to book the apartment/s.
You will have to pay a deposit (as an advance payment of the total amount) using the , and after you will pay balance in settlement to the responsible
8) The apartment I have chosen is available, How long could I wait before paying the deposit?
Normally you will have 48 hours (sometimes the time is different and it is written on the availability response email)
After that time the apartment/s is no more blocked for you and you will have to ask again about availability to be sure the apartment is still available
9) I have paid the deposit what happen now?
If you have completed correctly the payment procedure you received an email from the payment system with the confirmation of the payment of the deposit and an email from us with the confirmation of the reservation.
After a few days or less you will receive a confirmation module (pdf) with all the details ( arrival/departure date, name, email and phone of the responsible that will meet you)
After receiving that module please write as soon as possible to the check in responsible and tell him/her your arrival time or any other request.
10) Who will meet me at the apartment?
In a few days after the deposit payment you will receive an email with an attached confirmation module (pdf) with the details: name, phone, email of the check in responsible that will meet you at the apartment
11) Who can write to or call to tell about my arrival time or asking about details of the apartment that I have reserved?
You will have to write or call the check in responsible written on the confirmation module we have sent to you after you have paid the deposit (the module will be sent normally a few days after the deposit payment and it has name, phone, email of the check in responsible)
12) How is your cancellation policy?
Normally you can have full refund of the deposit 15 days prior arrival date but some apartments make different policy ( you can check on the single web page of the apartment )
13) How is the payment method of the deposit?
the deposit is paid by credit card
14) How is the payment method of the balance?
Each landlord has is own payment method, some of them accept credit card